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FAQ

All you want to know.. and more.

SHIPPING & HANDLING 

All of our parcels are sent via Royal Mail 1st Class which allows us to make sure your parcel arrives smoothly. 

Royal mail suggest 1st Class will arrive in 2-3 working days. Please remember our average dispatch time is also 2-3 working days. 


Our packing, shipping & handling fee’s are all included in your final Shipping cost at the check out. 

WHAT IS YOUR RETURN AND REFUND POLICY?

If your item is not satisfactory, please contact us via the methods provided on the site. 


We will honour all refunds as soon as the product in question is returned to us. 
 

DO YOU OFFER GIFT CARDS?

Yes we do! 
Please contact us at kerrandcowax@outlook.com to discuss your value and gift card type.

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